Page 30 - Hafen Hamburg | Port of Hamburg Magazine 4.2021

Quehenberger’s Customer Care Platform
Quehenberger customers have been using the in- ternally developed, web-based Quehenberger Customer Care Platform – QCCP since 2020. This facilitates continuous shipment/and status moni- toring along the entire supply chain. The dash- board can be individually arranged, the tool in- cludes document management, reporting for compilation of statistics and picking status for warehouse customers. The platform offers cus- tomers the opportunity of recording shipments via order management, or even of harnessing QCCP as their own transport management system. Ac- cording to the company, with QCCP not only Que- henberger staff, but customers, save a great deal of time since non-value-added activities are sub- stantially reduced. The advantage is that every- body at all times enjoys complete transparency about their own operations. Just recently, it has become possible for Quehenberger customers to be regularly and automatically notified of when their goods will arrive at their destination. In addi- tion, they will be able to enquire online about the CO2 rate for shipment orders placed.
Das Unternehmen The company
Operating worldwide, in 18 countries Austrian logistics group Quehenberger maintains 95 lo- cations, one of them in the Port of Hamburg. They work globally for family-run businesses of medium size, but also for major groups. The company is broadly positioned, handling com- missions from the automotive industry, for ex- ample, along with overweight shipments of ex- cessive height and length for customers from engineering sector. Wholesalers, fashion groups, the paper industry, as well as pharma- ceutical and health care companies that have strongly expanded during the corona pandem- ic, are also among its customers. With almost 4,000 staff, in 2020 Quehenberger Group gen- erated turnover of 427 million euros.
Robert Hartmann, Managing Director Air + Ocean
■ WORLD TRADE
currences making it necessary to rapidly find alterna- tive routes/carriers and/or to select other means of transport.
With sea freight, Quehenberger is also equipped to find RoRo shipments or transport by tramp ship without fixed schedules or routes for customers nor- mally served by traditional liner shipping companies on charter services. In the Asia trade from China to Europe, for instance, growing use is being made of rail. Even trucks are meanwhile being deployed on this route – when there’s no alternative. Quehenberg- er is also strongly positioned in Russia and Eastern Europe. Those responsible for countries there have proved that they overcome local developments indi- vidually – that shows how vital trust is in internal co- operation as well.
“To personify handshake quality is also part of our corporate culture. We stick to what we have agreed and operate on a level playing field with every one of our partners,” stresses Hartmann. For years, Quehen- berger has cooperated extremely successfully with
30 | Port of Hamburg Magazine | December 2021
the Port of Hamburg, in particular. “For us, coopera- tion with the Port of Hamburg plays an extremely sig- nificant role. We can visualize looking after everything there, via loading and discharging via quality control to Customs clearance,” says Hartmann, adding that in Hamburg the Hanseatic merchant’s word still applies, and hence the handshake quality that Quehenberger claims for itself can still be experienced in the city on the Elbe. ■ Nicole de Jong
© Quehenberger