Page 29 - Hafen Hamburg | Port of Hamburg Magazine 4.2021

WORLD TRADE ■
but receive individual solutions in accordance with their requirements,” he adds, stressing that with Quehenberger, all activities are based on personal contacts. Logistics worldwide work exclusively with a selected circle of powerful partners. “We know the proprietors or CEOs of companies personally and together can rapidly reach decisions, something ur- gently needed with the challenges today,” says Hart- mann.
To gain trust vis-à-vis customers, partners and staff- ers is the be-all and end-all. “For us, it has been and remains essential that we exchange experience during personal meetings and travel regularly to the countries where we operate. That way, we ensure that we are speaking the same language, observing the same corporate culture and quality standards,
and are at one in understanding how to keep our customers happy,” explains this expert. For the last eighteen months, however, this has been somewhat overlooked, or all but absolutely impossible. “Wherever we are on the move in the world, for us trust is of immense importance. We have admittedly aided ourselves with video conferences, but always against the background of wishing to be back where we were – namely to be back in personal contact,” says Hartmann. He is proud of all his Air + Ocean team, that despite all the challenges has proved able to maintain worldwide supply chains and to offer pre- viously non-existent solutions “that we didn’t need at all until now,” he explains. Hartmann is referring here to the corona pandemic and the damage to the containership ‘Ever Given’ in the Suez Canal, two oc-
Quehenberger relies on Port of Hamburg in seaborne trade.
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